Terms of Service

Last updated: June 2026. Plain-English summary — review with your own adviser before relying on it.

These terms govern your use of ClydeAI's website and services. By booking, subscribing or using our services you agree to them.

Our service

We build and run AI receptionist/assistant services ("AI employees") for your business. We'll agree the scope, the channels (website, WhatsApp, phone), and any integrations during setup, and you approve the configuration before it goes live.

Subscriptions & payment

• Plans are billed monthly in advance via Stripe. Prices are shown on our site.
• A one-off setup fee (quoted upfront) may apply depending on integrations.
• You can cancel your subscription at any time; it ends at the close of the current billing period.

Our guarantee

If your AI employee hasn't earned its keep within 60 days of going live, we'll refund your fees for that period, setup included. To claim, contact info@clydeai.co.uk within the 60 days.

Your responsibilities

• Give us accurate information to configure the service.
• You're responsible for the lawful use of your AI employee, including telling your customers where required.
• The AI employee handles enquiries, qualifies and books — it does not provide regulated legal, medical or financial advice, and you must not configure it to do so.

Liability

We provide the service with reasonable care and skill, but to the extent permitted by law we are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

Data & cookies

How we handle personal data and cookies is set out in our Privacy Policy.

Governing law

These terms are governed by the law of Scotland, and you agree to the exclusive jurisdiction of the Scottish courts.

Contact

ClydeAI · Glasgow, Scotland · 07424 576644 · info@clydeai.co.uk